My excursion was a disaster and AA will presume responsibility for his or her abject failure to carry out a fundamental service of every day travel.
You should Be aware, [American Airways does reserve the ideal to ask for delivery information for passengers under the age of 2 years].
My other dilemma would be that the meal vouchers that I have acquired were not sufficient!!! They only gave me $32, for 3 meals! That's not plenty of to eat a meal wherever in LA, or anyplace inside the airport. I'm expected for getting 3 meals out of $32 below with the lodge? Not possible!!!
Lastly we acquired all of our baggage and naturally one of my luggage wasn't there. As envisioned it had been missing, my sons motor vehicle seat was lost. The same females that had lied earlier spelled out that it had to be there, scanned in.
Irrespective of what happened on this event, we hope you may keep on to pick American Airways on your vacation requirements. We are going to work flat out to ensure that you receive the service you assume and are entitled to.
I also would like to comment on the excellent service AA gives to your handicapped. I am 84 years old and now need to have wheelchair support to receive around while in the airports. I had been amazed and delighted for the aid I obtained, and likewise within the attitudes on the those who assisted me Along with the wheelchair help, and also the motorists with the handicap carts in Charlotte airport. They were being all so helpful and really welcoming also.
So far you've got designed us lose 24 several hours of our holiday vacation We work flat out for day off work and of one's days have resulted in us achieving our location 1 Complete Working day Later on. Not a pleased customer and will spread the phrase.
We can also be sorry that you choose to weren't pleased with the complimentary voucher that we delivered. Nonetheless, the voucher was meant to Express goodwill and to help make amends in some way to the inadequate service you noted. It signifies an amount we think for being fair and acceptable.
Modern flight from Austin to Ft Myers on which I had asked for wheelchair guidance didn't offer any jetway assistance and Completely nothing at all in Ft Myers from airplane to baggage assert and NOONE to check with.
On December twenty five, My a few sons and I had a flight from Cleveland to Phoenix that was to leave at seven:50 by using a stop in Charlotte NC. At about three or 4 pm over the day of our departure, American Airlines delayed our flight which would make us overlook our link in Charlotte which had no other flights out to Phoenix that working day OR another! And why the hold off? No rationalization. So without any help from an AA representative..(Just about just as if it absolutely was our fault) we observed One more flight by way of Dallas…which still left in an hour along with a 50 percent. We built it to the airport but with Yet one more impolite AA agent, (I comprehended it absolutely was active with the holidays and all) I was certain which i could get my bag in Dallas because we now experienced to spend the evening there. I questioned him concerning the tag that seemed like it absolutely was checked to Phoenix and he said curtly, you’ll just choose it up in Dallas and recheck it each morning. Very well the bag didn't make it within the conveyer in Dallas. After i requested One more consultant about it, he reported it absolutely was in a major home and it was likely out once we left in the morning. I told him I desired it for my resort keep, and he explained to me it would choose 4 several hours to receive it. Okay…nevermind…I’ll be again right here in four hours!!! So I remaining for that Dallas lodge with no my baggage.. Bought on our flight another morning and took off punctually.
I had been a first time person to on the web reservations so I used to be pretty nervous And that i built them simultaneously as my brother-in-regulation from his home so he could stroll me by means of it. At the tip my cost for the very same excursion was about $a hundred and seventy greater than his. I locked inside a rate (spherical trip)of $365 depart $thirty return vacation, but was charged $425.12 each rather than the $395 Every. Charging for seats just for the departure of $60ish, the return flight was not an extra demand since there have been seats readily available alongside one another at no extra demand. I had been charged equally strategies in lieu of just the departure – so a further $60ish. I planned to get my reservation in simultaneously as my brother in regulation so I submitted it and tried to determine immediately after why mine was about $170 far more for the same matter. I'd the confirmation e-mail planning to my function so I could print it out so I didn’t have it accessible to me from my home. When I went into function a second working day later, I could see every little thing was wrong. when I named AA I was transferred around and advised practically nothing can be performed it was earlier the 24 several hours – I didn’t desire to terminate only get a credit score.
My flight was to depart at six a.m. meaning go away your mattress and your private home ahead of the crack of dawn. Only to undergo safety and after that sit during the airport lounge because the crew was not able to fly.
I would like an address to mail a letter to American Airlines Shopper Service, And that i hope you might reply using this tackle.
Just flew america Airways via american eagle….experienced the rudest flight attendant you could look here at any time….A different passenger was javing questions on connecting flight …she was so anxious missing it…flight attendant was so impolite and no help….she was nasty to travellers whole serving beverages…..we sat for 20 minutes waiting around foe gate when landing in chicago…Many people needed to uae restroom…she snapped at people whenever we tried to use restrooms.